Return and Refund Policy
At KailashtoShambhala, we want you to be completely satisfied with your purchase. If you are not entirely happy, we offer a flexible return and repair policy as outlined below:
7-Day Return Policy
You may return items for any reason within 7 days of receiving them.
Items must be returned in their original condition and with the original packaging.
Customers are responsible for the return shipping costs.
For returns beyond this period and for non-quality issues, customers are responsible for round-trip shipping costs and a 25% restocking fee.
We encourage thoughtful purchasing; our team is happy to assist you before you buy.
Thank you for respecting the spirit embodied in these one-of-a-kind items.
30-Day Warranty
If you discover a quality issue with your item within 30 days of receipt, please contact us, and we will provide free repair or replacement services.
For verified quality issues, we will cover the costs of repair and reshipping.
For verified quality issues, we will cover the costs of repair and reshipping.
After 30 Days
We do not offer refunds for issues caused by wear and tear, usage, or accidental damage after 30 days.
However, we do provide repair services—customers only need to cover round-trip shipping costs, and repair fees (if applicable) will be determined based on the extent of the damage.
However, we do provide repair services—customers only need to cover round-trip shipping costs, and repair fees (if applicable) will be determined based on the extent of the damage.
How to Initiate a Return or Repair
Please contact us via email, including your order number and clear photos of the item.
Once your return or repair request is approved, we will provide the return address and instructions for the next steps.
Customer Service Hours
Monday to Friday, 10:00–19:00 (Beijing Time, GMT+8)
Thank you for trusting KailashtoShambhala. We will strive to provide you with the highest quality service!