Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website or purchase goods from us.

Contact Information

After reviewing this policy, if you have further questions, wish to learn more about our privacy practices, or intend to file a complaint, please contact us via email at hello@kailashtoshambhala.com.

Collection of Personal Information

When you visit our website, we collect certain information about your device, your interaction with our website, and information necessary to process your purchases. If you contact us for customer support, we may also collect additional information. In this Privacy Policy, any information that can identify an individual (including the information below) is referred to as "Personal Information". Please refer to the list below for details on what Personal Information we collect and why.

Device Information

• Purpose of Collection: To accurately load our website for you and analyze website usage to optimize our site.
• Source of Collection: Automatically collected when you visit our website via Cookies, log files, web beacons, tags, or pixels.
• Disclosure for Business Purposes: Shared with our processor, Shopline.
• Collected Personal Information: Web browser version, IP address, time zone, Cookie information, websites or products you view, search terms, and how you interact with our website.

Order Information

Purpose of Collection: To fulfill our contractual obligation to provide you with products or services, process your payment information, arrange shipping, issue invoices and/or order confirmations, communicate with you, screen orders to prevent potential risks or fraud, and (when consistent with your shared preferences) provide you with information or advertising related to our products or services.

• Source of Collection: Collected directly from you.
• Disclosure for Business Purposes: Shared with our processor, Shopline.
• Collected Personal Information: Name, billing address, shipping address, payment information (including credit card number), email address, and phone number.

Minors

This website is not intended for individuals under the age of 6. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the above address to request deletion.

Sharing of Personal Information

As described above, we share your Personal Information with service providers to help us deliver services and fulfill our contract with you. For example:

• We use Shopline to support our online store.
• We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other legal information requests, or otherwise protect our rights.

Behavioral Advertising

As mentioned, we use your Personal Information to provide targeted advertising or marketing communications that we believe may interest you. For example:

• We use Google Analytics to understand how customers use our website. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your website usage, purchases, and interactions with our ads on other sites with our advertising partners. Some of this information is collected and shared directly with our partners, and in certain cases, via Cookies or similar technologies (which you may consent to based on your location).

For more information on how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI"): https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising through the following channels:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info/.

Use of Personal Information

We use your Personal Information to provide services to you, including: offering products for sale, processing payments, arranging shipping, sending invoices and/or order confirmations, communicating with you, and keeping you informed about our latest products, services, and offers.

Legal Basis

Under the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your Personal Information based on the following legal grounds:

• Your consent;
• Fulfillment of the contract between you and our website;
• Compliance with our legal obligations;
• Protection of your vital interests;
• Performance of tasks in the public interest;
• Our legitimate interests, provided such interests do not override your fundamental rights and freedoms.

Retention

When you place an order through our website, we retain your Personal Information as a record unless and until you request its deletion. For more information on your right to deletion, please refer to the "Your Rights" section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing that is fully based on automated decision-making (including profiling) when such decisions have legal effects on you or otherwise significantly affect you.

We [will/will not] use customer data to make fully automated decisions with legal or other significant effects.

Our processor Shopline uses limited automated decision-making to prevent fraud, which has no legal or other significant impact on you.

Services involving elements of automated decision-making include:

• Temporary blacklisting of IP addresses associated with repeated failed transactions (lasting for several hours);
• Temporary blacklisting of credit cards linked to blacklisted IP addresses (lasting for several days).

Sale of Personal Information

As defined by the California Consumer Privacy Act of 2018 ("CCPA"), our website sells Personal Information.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access your Personal Information held by us, port it to a new service, and request correction, update, or deletion of your Personal Information. To exercise these rights, please contact us using the contact information above.

CCPA

If you are a resident of California, you have the right to access your Personal Information held by us (also known as the "right to know"), port it to a new service, and request correction, update, or deletion of your Personal Information. To exercise these rights, please contact us using the contact information above.

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

Cookies are small pieces of information downloaded to your computer or device when you visit our website. We use various types of Cookies, including functional, performance, advertising, and social media or content Cookies.

Cookies allow the website to remember your actions and preferences (e.g., login details, regional settings), so you do not need to re-enter this information when returning to the site or navigating between pages. They also provide insights into how the website is used (e.g., first-time vs. repeat visits).

The retention period of Cookies on your device depends on whether they are "persistent" or "session" Cookies:

• Session Cookies expire when you stop browsing;
• Persistent Cookies remain until they expire or are deleted.

Most Cookies we use are persistent, with expiration dates ranging from 30 minutes to 2 years from the date of download.

You can control and manage Cookies in various ways. Please note that deleting or blocking Cookies may negatively impact your user experience, and some parts of our website may no longer be fully accessible.

Additionally, blocking Cookies may not fully prevent us from sharing information with third parties (e.g., our advertising partners). To exercise your rights or opt out of certain uses of your information by these parties, follow the instructions in the "Behavioral Advertising" section above.

Do Not Track

Please note that due to the lack of consistent industry standards for responding to "Do Not Track" signals, we do not alter our data collection and usage practices when such signals are detected from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Complaints

As mentioned above, if you wish to file a complaint, please contact us via email or using the details provided in the "Contact Information" section.

If you are dissatisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You may contact your local data protection authority for assistance.